Refund Policy

STRONGLY RECOMMENDED to download and try the software before purchase.

The AKVIS software products are offered for a free trial period so that one can verify compatibility of the software, its performance, and make a deliberate decision.

Note: AKVIS offers free technical support for all products. Please contact us and we will try to solve the problems.

In some cases, a product can be exchanged, especially if prices are close or equal, for example, a Home Plugin license to a Home Standalone one of the same software.

Refund Procedure

To take advantage of your rights under this returns policy, please follow the instructions:

• Check if your product is eligible for return.

  You can ask for a refund in case of any technical problems, for the products purchased directly from AKVIS official e-commerce partners, with links provided via AKVIS official web-sites (akvis.com, alivecolors.com) or via the AKVIS/AliveColors Newsletter.

  The following products are not eligible for return:

  - Products purchased from individuals or resellers;
  - Products that we no longer distribute or support;
  - Products purchased more than 2 months ago;
  - Subscription products.

  If you purchased from a reseller, please contact directly to the relevant company.

• Request a return.

  Before you return a product, you should:

  1. Uninstall the software.
  2. Remove the license file (.lic).

  Contact us at support@akvis.com to request a return.

  Provide us with comprehensive information regarding your order, the product's serial number, and the reason for a refund. Send confirmation that you have removed the product and the license file.

  The refund process can take 5–7 business days.

For more information please contact us at: support@akvis.com.