AKVIS Update & Upgrade Policy

Update AKVIS Software to New Versions

When you buy AKVIS software you get a lifetime license and free new versions for 1 year.

New License:


Check Your License!

Is your license eligible for a free update? Check which versions you can update to for free in the Customer Room or send your request to support@akvis.com. It's also possible to see the expiration date of free updates in the About the Program window of each product.

If your key is valid for the new version, just download the program. You may need to reactivate it.

If you cannot update your software for free, you may either use one of the previous versions or purchase 1 Year of Updates and get the latest version and all subsequent releases of the program which will be available within the next 12 months.

Feel free to contact us! We will recommend you the best way how to get the latest versions.


Update Options (for AKVIS Programs):

After your payment, the licenses will be updated; you will need to activate the latest versions of the programs with the same serial numbers.

Attention! When you purchase an update for all AKVIS programs, the AliveColors graphics editor will not be updated! For this program, we offer a special update option.


Upgrade Licenses: How to Change the Type of License

AKVIS offers several types of licenses. Each type answers its purposes. You can not use the Home license in commercial purposes. In this case you should buy the Business or Pro license.

If you bought the Home license by mistake, you can upgrade it to a higher level license (Home Deluxe or Business/Pro) anytime by paying the difference between licenses.

Please choose an appropriate upgrade product in our store.

When your payment is effected, and you've received a notification from us that your license was upgraded, you can re-activate your license - just register the program with the same key. Now it has got a new status (type of license).


Possible Activation Problems and Solutions

Take a look at error messages and possible solutions:

You entered a wrong serial number.

If you see this error message, try registering the program again. Click Activate and copy and paste the serial number.

The serial number was already activated on different computer.

If you get this error when activating your license key, please contact the support team. We will check your data and help solve the problem.

This serial number is valid for another product!

This message means that you entered a serial number that is valid for another product! Use the serial number assigned to the program you want to register.

Serial number is DISABLED.

The message means that your serial number is blocked. If you are sure that this happened by mistake, contact the technical support.

Database Connection Error or any other Database Error

Try to register the program later. If the problem persists, write to us.


In any unusual cases, please contact at our tech support. Be sure to write which program you want to activate and indicate the serial number.