Please note that your key is valid only for the product and the lycense type that you have bought. For example, having a Home license to the plug-in version, you will not be able to update the stand-alone version for free, only the plugin version.

Usually you do not need to re-activate a license after installation of a new version. But in some cases such necessity may occur (see below).

If upgrade is not free

If we decide to make a paid upgrade to a new version we notify you by email.

After a new version is released, if upgrade to this version is not free, you can:

pay for upgrade or
stay with your old version and old license.

In the first case, when your payment for upgrade is effected, you will receive a notification with instruction.
Then you should re-activate your license (see below).

Upgrade licenses: how to change the type of license

AKVIS offers several types of licenses. Each type answers its purposes. For example, you can not use the Home license in commercial purposes! In this case you should buy the Business license.

If you bought the Home license by mistake, you can upgrade it to Business.
Please choose an appropriate product ("upgrade") at our store. For more detail you can contact us at sales@akvis.com.

When your payment is effected, and you've received a notification from us that your license was upgraded, you can re-activate your license - just register the program with the same key. Now it has got a new status (type of license).

How to re-activate your license

To re-activate your license just press the button "ReActivate License" or, if you do not see it, please follow the instruction below:

Open the folder where the old license file is.
Windows:
It will be the folder AKVIS in users' Shared Documents. For old versions it can be the program folder in Program Files.
Exception: for Stamp please open the program folder in Program Files.
Macintosh:
Please find your license file in your home directory (your home folder with your name).
Exception: for Stamp the path is Library\Application Support\AKVIS LLC\Stamp.
You will find a "lic" file (for example, "Coloriage.lic") in this folder. It is a license file that contains the information about your serial number.

Remove it.
Then launch the software again and start the registration process with the same serial key.

Possible problems and solutions:

If you get the error message "Invalid license key", you should re-activate your serial number (see above).
(click here to open a screenshot with the error message)

If you get an error "Serial number already activated on different computer" when activating your license key, please contact the technical support.
(click here to open a screenshot with the error message)

If you have any questions about your license, update, or others, please don't hesitate to contact us.

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